Healthcare Metrics and KPIs to Improve Your Services | Bold BI

Healthcare Metrics and KPIs to Track and Improve Your Services

The healthcare industry primarily delivers healthcare products and services to people in need. Services are delivered by professionals like physicians and nurses, as well as people in a range of healthcare professions like dentistry, medicine, pharmaceuticals, financial support, and more. However, certain factors keep everyone from having the same level of healthcare access. This is where it becomes necessary for healthcare providers to ensure their patients can attain services to their satisfaction.

Healthcare metrics

The following are some metrics healthcare providers can use to improve their services and ensure patient satisfaction:

  • Faster turnaround time
  • Good ambience
  • Valuable service
  • No hidden costs

Faster turnaround time

Patients undergo different levels of treatments and tests based on their health conditions and the problems they have. Regardless of these, the turnaround time for diagnosis should be reasonable to each patient. Therefore, patient medical records should detail their problems. Similarly, should detail the frequency of their hospital visits, medicinal allergies, and more. The healthcare provider should ensure that a well-trained physician is available for the patient. Patients should be alerted of their next scheduled visit ahead of time to make sure they don’t forget.

Good ambience

A better atmosphere in a hospital can make a patient feel healthy and comfortable. Hospital administration should do their best to maximize this. The healthcare industry provides treatments for different parts of the body, so a hospital could have separate units based on the areas of treatment. Each unit would have a required number of trained professionals specializing in that area and any related equipment. This decentralized approach allows patients to find the right physician directly. Units could be further divided based on the severity of the illness. For example, patients recovering from surgery should not stay in a general treatment area where incoming patients are staying, as they could easily get sick.

Valuable service

Quality service is measurable through a patient’s experience with the healthcare provider. It should not differ from patient to patient based on gender, ethnicity, geographic location, or socioeconomic status. The objective of any healthcare provider should be to keep patients satisfied and easily accessible, no matter their location and condition. If a patient can’t access a service easily because they reside in a remote area, the healthcare provider could adopt measures to take the necessary services to the patient’s doorstep, such as appointing nearby professionals to attend them.

No hidden costs

The cost summary of healthcare services should be transparent. Those who cannot afford treatment should be informed about available health insurance plans and how to access their claims and coverages.

Monitoring these metrics with a dashboard

A healthcare provider can measure the above all metrics only through continuous monitoring of their processes with a dedicated team. A concerned team can track these metrics by defining key performance indicators and showcasing them in dashboards. Patient health KPIs can be data points such as heart rate, temperature, and blood pressure, and healthcare provider KPIs could be items such as diagnosis time, patient satisfaction, waiting time by department, patient readmission rate, and more.

The following figures visualize some healthcare KPIs through specific widgets. It can be used to monitor the progress of services and explore areas that require improvements.

Average Patient Stay Duration by Department
Average Patient Stay Duration by Department
Average Patient Wait Time by Department
Average Patient Wait Time by Department
Heathcare service- Patient Satisfaction
Patient Satisfaction

Check out this example of a healthcare services dashboard from Bold BI that provides a detailed breakdown of patient satisfaction with their experience in various departments through corresponding KPIs with which healthcare service providers can monitor the progress and quality of their services.

Patient Experience Dashboard Built with Bold BI
Patient Experience Dashboard Built with Bold BI

Check out this additional healthcare services dashboard example showcasing patients’ overall health.

Patient Experience Dashboard Built with Bold BI
Patient Experience Dashboard Built with Bold BI


A healthcare provider can help create a healthier society through dedication to quality service and products for all people. Customizable dashboards provide the information you depend on at your fingertips, making it easy to increase your healthcare quality service and products. This responsibility lies not only in the hands of healthcare providers, but also with patients who need to make informed choices regarding their healthcare needs. Dashboards can help both providers and patients to access quick visual references for assessing the hospital’s day-to-day operations and to track patient satisfaction.

If you have any questions on this blog, please feel free to post them in the following comment section. Get started with Bold BI by signing up for a free 15-day trial and create more interactive business intelligence dashboards. You can also contact us by submitting your questions through the Bold BI website or, if you already have an account, you can log in to submit your support question.


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July 3, 2019 3 min read


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