Solutions for Support

Simplify your support operations by tracking incident statuses, time to resolution, and more

Solutions for Support

As a support professional, you need to track various sets of data in order to ensure operations run smoothly. On one hand, you need to track closed and resolved tickets. At the same time, you need to review newly opened tickets to make sure they are addressed. Also, you need to track your team’s average time to resolution. With this data, you can work more efficiently, prioritize tasks, and provide a positive experience for your customers.

KPIs can help you achieve your goals and ensure your company’s long-term success. No matter your industry, with key data sets, you can better understand your team’s strengths and weaknesses, assess customers’ needs, and guide leaders’ decisions.

Whether you need to track initial response times or analyze the average time between incidents, Bold BI can help. Check out our support dashboard examples to learn more. Then, request a demo for a complete product walkthrough.

Support Dashboard Examples

Incident Management Monitoring
Incident Management Monitoring

This ServiceNow dashboard provides an overview of key support metrics. With this dashboard…

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Voice Calls and SMS Tracking
Voice Calls and SMS Tracking

This call tracking dashboard provides an overview of key call and message details. With this dashboard…

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Customer Support Monitoring
Customer Support Monitoring

This Zendesk support monitoring dashboard displays key support ticket metrics. With this dashboard…

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Agent Activity Dashboard
Agent Activity Dashboard

This agent activity dashboard displays various support ticket metrics. With this dashboard…

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Customer Ticket Traffic Management
Customer Ticket Traffic Management

This tickets traffic management dashboard displays various support ticket and customer satisfaction KPIs. With this dashboard…

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Bold BI for Support – Common Metrics

With Bold BI’s user-friendly, customizable dashboards, you can track all the KPIs your team depends on:

Average resolution time

Average initial response time

Time spent on-call

Average time between incidents

Ticket reopen rate

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