Customer Support Monitoring

Track detailed support ticket metrics to ensure customer satisfaction.

Customer Support Monitoring Dashboard - Bold BI

This Zendesk support monitoring dashboard displays key support ticket metrics. With this dashboard, we can answer the following questions: 

  • Firstly, how many tickets are created, opened, and closed?
  • Secondly, what is our satisfaction rate?
  • Thirdly, how do our tickets break down by type?
  • Finally, how do our tickets break down by channel and priority?

Review Support Metrics

With this support monitoring dashboard, leaders can track the team’s number of created, open, and closed tickets over the past 7 days and over the past 30 days. A card widget also displays the team’s customer satisfaction rate. Similarly, the Ticket Count vs Satisfaction Rate widget displays the number of tickets and the team’s customer satisfaction rate for the current month.

Then, the Tickets by Type bar chart shows how many tickets are feature requests, bugs, and sales enquiries. Finally, the Tickets by Channel and Tickets by Priority doughnut charts provide additional details regarding the tickets submitted.

This data can help support teams successfully address customers’ concerns to ensure their satisfaction with the company.

Access live 30-minute demo with our experts

Support Dashboard Examples

Incident Management Monitoring
This ServiceNow dashboard provides an overview of key support metrics. With this dashboard…
Voice Calls and SMS Tracking

This call tracking dashboard provides an overview of key call and message details. With this dashboard…

We'll help you find the best solution for you

Up arrow icon
Live Chat Icon For mobile
Hugo Morris

Chat with the Bold sales team now!

Live Chat Icon