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Customer Support Monitoring

Track detailed support ticket metrics to ensure customer satisfaction.

Customer Support Monitoring

This Zendesk support monitoring dashboard displays key support ticket metrics. With this dashboard, we can answer the following questions:

Firstly, how many tickets are created, opened, and closed?

Secondly, what is our satisfaction rate?

Thirdly, how do our tickets break down by type?

Finally, how do our tickets break down by channel and priority?

Review Support Metrics

With this support monitoring dashboard, leaders can track the team’s number of created, open, and closed tickets over the past 7 days and over the past 30 days. A card widget also displays the team’s customer satisfaction rate. Similarly, the Ticket Count vs Satisfaction Rate widget displays the number of tickets and the team’s customer satisfaction rate for the current month.

Then, the Tickets by Type bar chart shows how many tickets are feature requests, bugs, and sales enquiries. Finally, the Tickets by Channel and Tickets by Priority doughnut charts provide additional details regarding the tickets submitted.

This data can help support teams successfully address customers’ concerns to ensure their satisfaction with the company.

Support Dashboard Examples

Incident Management Monitoring
Incident Management Monitoring

This ServiceNow dashboard provides an overview of key support metrics. With this dashboard…

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Voice Calls and SMS Tracking
Voice Calls and SMS Tracking

This call tracking dashboard provides an overview of key call and message details. With this dashboard…

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Agent Activity Dashboard
Agent Activity Dashboard

This agent activity dashboard displays various support ticket metrics. With this dashboard…

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Customer Ticket Traffic Management Dashboard
Customer Ticket Traffic Management

This tickets traffic management dashboard displays various support ticket and customer satisfaction KPIs. With this dashboard…

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LiveAgent Customer Support Dashboard
LiveAgent Customer Support Dashboard

This LiveAgent Customer Support Dashboard displays various support ticket metrics. With it, you can answer the following ...

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BoldDesk Ticket Analytics Dashboard
BoldDesk Ticket Analytics Dashboard

This BoldDesk dashboard provides an overview of a company’s support team performance. With this dashboard, we can answer…

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Nicereply Customer Satisfaction Dashboard
Nicereply Customer Satisfaction Dashboard

This Nicereply customer satisfaction dashboard provides a detailed breakdown of customer support efforts. With this dashboard, we can answer…

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View Other Solutions

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Finance

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