- Firstly, how many tickets are created, opened, and closed?
- Secondly, what is our satisfaction rate?
- Thirdly, how do our tickets break down by type?
- Finally, how do our tickets break down by channel and priority?
Review Support Metrics
With this support monitoring dashboard, leaders can track the team’s number of created, open, and closed tickets over the past 7 days and over the past 30 days. A card widget also displays the team’s customer satisfaction rate. Similarly, the Ticket Count vs Satisfaction Rate widget displays the number of tickets and the team’s customer satisfaction rate for the current month.
Then, the Tickets by Type bar chart shows how many tickets are feature requests, bugs, and sales enquiries. Finally, the Tickets by Channel and Tickets by Priority doughnut charts provide additional details regarding the tickets submitted.
This data can help support teams successfully address customers’ concerns to ensure their satisfaction with the company.