Overview

Bring your Bold Desk data to Bold BI and create beautiful dashboards with useful widgets. By embedding dashboards inside your application, you can visualize the story behind your data and make effective business decisions.

API Endpoints

API Endpoints

You can choose the relevant API endpoints provided to fetch data from the Bold Desk account.

Custom URL

Custom URL

Create your own query URL that retrieves data from the Bold Desk account.

Pagination

Pagination

Set the maximum number of rows to be fetched from the Bold Desk connector.

Refresh Data

Refresh Data

Configure data refreshes to keep your dashboard up to date.

Bold Desk Dashboard Examples

Bold Desk Ticket Analytics Dashboard

Bold Desk Ticket Analytics Dashboard

Integrate your BoldDesk data into Bold BI’s Ticket Analytics Dashboard to get insight into your support processes and make better decisions for your support team.

The BoldDesk Ticket Analytics Dashboard helps users track the status of each ticket. This dashboard can help support leads monitor their team’s tickets and identify opportunities for better performance.

  • Total, resolved, new, open, and on-hold tickets.
  • Created vs. resolved tickets by date.
  • Resolution time and response time by date.
  • Tickets by source, type, and priority.
  • Ticket age by agent.
  • SLA adherence and customer satisfaction.

Integration mashups with Bold Desk data

Integrate Bold Desk data with other integrations, like of SQL or web data sources, and create dashboards with multiple data sources. Embed these dashboards into your application for powerful data visualization.

Data Source List

Check out our other 150+
Integrations support here

Start Embedding Powerful Analytics

Try out all the features of Bold BI with 15-day free trial and get to know how it suit to your needs of embedded analytics.

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