Zendesk - Dashboard - Integrations

Connect your Zendesk account with Bold BI and monitor your customer service department‘s overall performance. The benefits of using Bold BI with Zendesk include:

Managers will always be one step ahead, improving their support team by keeping an eye on hold times, wait times, and dropped calls.
Management can more easily decide when it’s time to bring in more support agents to the team with the help of the latest data displayed in dashboards.
Dashboards that track different metrics related to support, chat, answer bot, guide, and talk can drive your support service improvements.

Zendesk Dashboard Templates

Deploy prebuilt Zendesk dashboard in mere seconds via dashboard templates. Read more.

Support Tickets Tracker

Zendesk Dashboard

Analyze your support ticket volumes over time using the Zendesk dashboard. Get detailed information about the volume of tickets based on priority, type, and satisfaction rate over time.

Data like satisfaction rates and the number of tickets by created, open, and closed states in last seven days and last 30 days lets you know the overall performance of your support team.
Information about tickets created via different channels and priorities lets you make effective decisions to provide better support.

Related Resources

Zendesk Dashboard Example for Monitoring Customer Service Performance with Bold BI

Zendesk is well-known for its product offerings in customer service and engagement. Since it meets many business needs, it has been adopted by many organizations worldwide. With Zendesk, communicating with customers will be easy and efficient making the customer experience

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