Connect your Zendesk account with Bold BI and monitor your customer service department‘s overall performance. The benefits of using Bold BI with Zendesk include:
- Managers will always be one step ahead, improving their support team by keeping an eye on hold times, wait times, and dropped calls.
- Management can more easily decide when it’s time to bring in more support agents to the team with the help of the latest data displayed in dashboards.
- Dashboards that track different metrics related to support, chat, answer bot, guide, and talk can drive your support service improvements.
