When you work in the IT field, you need to be able to track a wide variety of KPIs to keep your operations running smoothly. For example, you need to monitor support ticket statuses. However, you also need to track internal data such as server downtime. These crucial metrics help you ensure customer satisfaction. Further, they significantly impact the long-term financial success of your company.
Whether you need to review server downtime or customer satisfaction ratings, Bold BI’s dashboards put the information you depend on at your fingertips and make it easy to track key performance indicators in real time. Check out our sample IT dashboards to learn more. Then, request a demo for a complete walkthrough of Bold BI.
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Information Technology Dashboard Examples
Bold BI for Information Technology – Common Metrics
With Bold BI’s user-friendly, fully customizable dashboards, you can track all the key performance indicators that your IT team depends on:
- Support ticket statuses
- Support ticket resolution time
- Average time to troubleshoot issues
- Average time between failures
- Server availability and downtime
- Customer satisfaction