Connect your Freshservice helpdesk account with Bold BI to track completed work summaries, customer satisfaction, and more. The benefits of using Bold BI with Freshservice include:
- A Freshservice helpdesk dashboard to track metrics about service desk activities that help management improve service quality.
- Monitoring ticket count and completion statuses over time to make data-driven decisions via forecasts on scaling in or out your team.
- Combining KPIs from relevant data sources like JIRA, Freshbooks, and QuickBooks to build an integrated Freshservice helpdesk dashboard to manage all your assets in one place easily.