Need Help? You’re in the Right Place.
Bold BI support is included at no extra charge on every paid tier. Paid licenses get unlimited tickets; the Community License includes up to 2 tickets a week. Submit a ticket at support.boldbi.com/create, check the 2026 SLA, which covers the Cloud and On-Premises editions, or follow the release notes and roadmap.
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Where do I find Bold BI support, SLAs and release notes?
Bold BI support resources: track incidents, read the 2026 SLA for the Cloud and On-Premises editions, and follow the lifecycle, release notes and roadmap.
View My Incidents
Track your support tickets in one place.
Cloud SLA
Explore cloud service availability and support timelines.
On-Premises SLA
Check on-premises support and service commitments.
Product Lifecycle
Understand our support timelines.
Release Notes
Keep track of the latest updates and improvements.
Roadmap
Check out what’s next in our product journey.
| SLA tier | Guaranteed response |
|---|---|
| Standard | 2 business days |
| Business | 1 business day |
| Enterprise | 8 business hours |
Which Bold BI help resources are available?
Bold BI help resources: the blog, tutorial videos, knowledge base, documentation, dashboard examples and embedded demos. The documentation covers the Server REST API, which has 6 versions (v1.0 to v6.0).
How do review sites rate Bold BI?
G2, Capterra, GetApp and Software Advice rate Bold BI 4.4 to 4.9 out of 5.
I appreciate Bold BI for making it easier to provide reporting for our customers, allowing both our analysts and customers to easily build and publish reports. The ability to build dashboards and modify queries for specific outcomes is very user-friendly. I value the mobile readiness of the app and its integration capabilities with API structures. The addition of AI features is impressive. The economic pricing model and the effective partnership, which includes consistent and helpful support, make it an invaluable tool for our OEM model.
The support from Bold is unmatched. They do not charge extra for support and it is excellent anyway. All our tickets and questions are quickly answered with authoritative and precise guidance. This is important at the product is complex, powerful and mature. To get the most out of the tool, the level of support they provide is essential.
It was easy to implement data visualizations into our product. The standard widgets allowed us to build professional looking dashboards, and a robust API provided excellent control of the development and runtime process from within our application.
RECOGNITION
- Visual Studio Magazine Reader's Choice - 2025
- G2 Leader - Fall 2025
- G2 High Performer - EMEA - Fall 2025
- G2 Regional Leader - Americas - Fall 2025
- G2 4.4 out of 5 (checked Oct 6, 2026)
- Capterra 4.9 out of 5 (checked Oct 6, 2026)
- GetApp 4.9 out of 5 (checked Oct 6, 2026)
- Software Advice 4.9 out of 5 (checked Oct 6, 2026)
Bold BI support questions, answered
How do I contact Bold BI support?
Submit a ticket at support.boldbi.com/create and track your tickets at support.boldbi.com.
Is Bold BI support included in the price?
Yes. Support is included at no extra charge on every paid tier.
How many support tickets do I get?
Paid licenses get unlimited tickets. The Community License includes up to 2 tickets a week.
How fast does Bold BI support respond?
Guaranteed response is 2 business days on Standard, 1 business day on Business and 8 business hours on Enterprise.
Where are the Bold BI SLAs and release notes?
The 2026 Cloud SLA and On-Premises SLA, and the release notes are linked above.
How do I submit a Bold BI support ticket?
Submit a Bold BI support ticket and the team responds within your SLA tier’s guaranteed time.