The Bold BI dashboard designer supports connecting Freshdesk web services through REST API.
Overview
Bring your Freshdesk data to Bold BI® and create beautiful dashboards with useful widgets. By embedding dashboards inside your application, you can visualize the story behind your data and make effective business decisions.
API Endpoints
You can choose the relevant API endpoints provided to fetch data from the Freshdesk account.
Custom URL
Create your own query URL that retrieves data from the Freshdesk account.
Pagination
Set the maximum number of rows to be fetched from the Freshdesk connector.
Refresh Data
Configure data refreshes to keep your dashboard up to date.
Freshdesk Dashboard Example
Agent Activity Dashboard
Bold BI's Agent Activity Dashboard provides key information about agents, letting you understand overall agent performance.
The Agent Activity Dashboard tracks key details relating to support tickets. Managers can use it to offer a higher level of support to agents, making them more focused on supporting customers.
- Resolved and Unresolved Tickets.
- Average Resolution Time and Response Time by Month.
- Tickets by Agent and Status and Group Performance.
- First Response Time vs. Resolution Time and Tickets by Group.
- Top 5 Agents by Tickets Assigned and Tickets Overdue.
- Unresolved Tickets by Status and Priority and Satisfaction Survey by Agent.
Customer Ticket Traffic Management Dashboard
Bold BI's Customer Ticket Traffic Management Dashboard displays various support ticket data and improves customer satisfaction rates.
The Customer Ticket Traffic Management Dashboard lets you manage your tickets and obtain fast resolutions. With this dashboard, you can track key customer satisfaction metrics so you can quickly address customer's concerns and prioritize tasks effectively.
- Customer Satisfaction Rating and Customer Retention Rate.
- Tickets Handled by Group and Individual and Tickets by Source.
- Tickets by Priority and Churn Rate.
- First Contact Resolution Rate and Net Promoter Score.
- Logged vs. Resolved Tickets by Month and Average Resolution Time by Type.
- First Response Time and Open Tickets Summary.
Integration Mashups with Freshdesk Data
Integrate Freshdesk data with other integrations, like SQL or web data sources, and create dashboards with multiple data sources. Embed these dashboards into your application for powerful data visualization.
Related Resources
Check Out Our 140+ Supported Integrations
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