Connect your Freshdesk account with Bold BI to pull key metrics about your Freshdesk ticket and track the performance of your team. The benefits of using Bold BI with Freshdesk include,

  • Using the Freshdesk ticket dashboard to get analytics and reporting done quickly for better decision-making about your customer service.
  • Using the Freshdesk ticket dashboard to track key metrics like number of tickets resolved and sentiment feedback score by engineer. These motivate your team to close more tickets.
  • Combine KPIs from relevant data sources like Google Analytics, QuickBooks, Mailchimp to build an integrated Freshdesk ticket

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