Support
Agent Activity Dashboard
Improve support efficiency by understanding agent workload and activity patterns.
The Agent Activity Dashboard helps support teams analyze agent availability, ticket handling activity, and response efforts, enabling balanced workloads, faster resolutions, and improved customer support quality.
TL;DR
What Is an Agent Activity Dashboard?
An Agent Activity Dashboard is a support analytics view that tracks response speed, resolution efficiency, ticket status, and customer satisfaction at the agent and team level.
In Bold BI, it becomes an interactive dashboard with filters and drilldowns that helps teams understand performance trends and act quickly.
Why Agent Activity Dashboard Matters
As ticket volumes grow, support leaders need clear visibility into how work is distributed and handled.
Without agent-level visibility:
Bold BI centralizes agent activity metrics, so leaders can monitor efficiency, identify risks early, and support agents with the right priorities.
What You’ll Track
All dashboards are fully customizable, allowing you to add KPIs or metrics as needed.
How It Works
Why Bold BI Is the Right Fit for Agent Activity Analytics
Compare Options (at a glance)
| Feature | Bold BI | System Default Reports | Spreadsheets |
| Agent activity & workload tracking | Yes | Limited | Manual |
| Productivity & performance metrics | Yes | Limited | Manual |
| Time utilization & idle time analysis | Yes | Limited | Manual |
| Interactive filtering & drilldowns | Yes | Limited | No |
| Shareable, manager-ready dashboards | Yes | Limited | No |
Frequently Asked Questions
More Articles About Agent Activity Dashboard
- Maximize Your Support Department Efficiency with Embedded Analytics
Shows how embedding dashboards into support tools gives teams real-time insights into support metrics, improving decision-making and response times. - The Power of BI in the Freshdesk Support Ticket System Explains how business intelligence helps analyze Freshdesk support ticket data to identify common issues, monitor ticket trends, and improve support operations.
Simple Pricing That Grows With You
Say goodbye to hidden costs, complex quotes, and pricing guesswork.
Clear ROI from Day One
No complicated quotes—just honest, value-driven pricing that delivers more for less, right from the start.
Built to Grow with You
From startup to scale-up, Bold BI grows with your business — no forced upgrades, just flexible, future-ready analytics.
Fits Every Budget
Whether you're a startup or an enterprise, our flexible pricing scales with your growth— Pay only for what you truly need.
Trusted & recognized
Analytics that wins awards and users
Recognized by G2, TrustRadius, and Visual Studio Magazine for delivering standout performance and value.
I appreciate Bold BI for making it easier to provide reporting for our customers, allowing both our analysts and customers to easily build and publish reports. The ability to build dashboards and modify queries for specific outcomes is very user-friendly. I value the mobile readiness of the app and its integration capabilities with API structures. The addition of AI features is impressive. The economic pricing model and the effective partnership, which includes consistent and helpful support, make it an invaluable tool for our OEM model.
The support from Bold is unmatched. They do not charge extra for support and it is excellent anyway. All our tickets and questions are quickly answered with authoritative and precise guidance. This is important at the product is complex, powerful and mature. To get the most out of the tool, the level of support they provide is essential.
It was easy to implement data visualizations into our product. The standard widgets allowed us to build professional looking dashboards, and a robust API provided excellent control of the development and runtime process from within our application.
Recognition
Ready to Get Started?
Start your 30-day free trial instantly
Easy integration, AI-Powered Dashboards and 24x5 real-time support.