You can connect to web services of popular site like LiveAgent connection type. To enable this connection, follow the given steps.
Overview
Bring your LiveAgent data to Bold BI® and create beautiful dashboards with useful widgets. By embedding dashboards inside your application, you can visualize the story behind your data and make effective business decisions.
Custom URL
Create your query URL with valid REST API Endpoints that retrieves data from the Live Agent account.
Pagination
Set the maximum number of rows to be fetched from Live Agent connector.
Joining Data
Join the Live Agent data with data from different sources using shared tables.
Refresh Data
Configure data refreshes to keep your dashboard up to date.
LiveAgent Dashboard Examples
LiveAgent Customer Support Dashboard
By integrating LiveAgent data into a Bold BI customer support dashboard, you can gain a comprehensive view of support operations and effectively monitor key customer support metrics.
The LiveAgent Customer Support dashboard helps you track and manage customer support operations efficiently. With this dashboard, you can monitor key metrics like ticket volume, average response and resolution times, customer satisfaction, and agent performance.
- Total, in progress, and resolved tickets; resolved tickets by date.
- Tickets by department, status, channel, and agent.
- Average response time and resolution time.
- Total customers, customers by gender.
- Tags by ticket status and hours worked by agents.
Integration mashups with LiveAgent data
Integrate LiveAgent data with other integrations, like of SQL or web data sources, and create dashboards with multiple data sources. Embed these dashboards into your application for powerful data visualization.
Related Resources
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