Showcase calls and SMS activities with your Twilio data as dashboards and get better insights to make quick decisions about your support team. The benefits of using Bold BI with Twilio include:
- The contact center’s floor supervisor will be able to actively manage their queues and agents.
- Data you get from Twilio’s APIs in terms of marketing campaigns, upcoming announcements, etc., can be visualized.
- KPIs from relevant data sources can be combined to create integrated dashboards, like:
- Twilio + SendGrid—Track customer engagement activities.
- Twilio + Google Calendar—Keep your mom updated on your trip schedules