Detect service bottlenecks across all areas of your business by monitoring current and prior performance. The benefits of using Bold BI with ServiceNow include:
- Evaluate customer experience via taking stats like average resolution time, number of incidents resolved by first assignee or by re-opened assignee, and so on.
- Track pending tasks and duration in hours based on your company’s SLA.
- Combine KPIs from relevant data sources like Azure Pipelines along with ServiceNow data to prepare integrated dashboards to track tickets change management.