Solutions for IT Operations

Manage IT operations efficiently and ensure your company's financial success. Track support tickets, server downtime, and more.

Solutions for IT Operations

When you work in the IT field, you need to be able to track a wide variety of KPIs to keep your operations running smoothly. For example, you need to monitor support ticket statuses. However, you also need to track internal data such as server downtime. These crucial metrics help you ensure customer satisfaction. Further, they significantly impact the long-term financial success of your company. 


Whether you need to review server downtime or customer satisfaction ratings, Bold BI’s dashboards put the information you depend on at your fingertips and make it easy to track key performance indicators in real time. Check out our sample IT dashboards to learn more. Then, request a demo for a complete walkthrough of Bold BI.

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Information Technology Dashboard Examples

IT Dashboard

This customer service performance dashboard provides a detailed breakdown of an IT team’s operations. With this dashboard…

IT Dashboard

Bold BI’s project management dashboard outlines the financial health of an IT company. Further, it displays detailed…

Project Performance Dashboard

This project performance dashboard provides an overview of an IT team’s sprint tasks. With this Azure DevOps dashboard…

IT Dashboard

This Asana project dashboard provides an overview of a team’s projects and tasks. With this IT operations dashboard, we can answer…

Issue Tracker Dashboard

This issue tracker dashboard provides a detailed overview of a team’s created and closed issues. With this dashboard, we can answer…

Bold BI for Information Technology – Common Metrics

With Bold BI’s user-friendly, fully customizable dashboards, you can track all the key performance indicators that your IT team depends on:

  • Support ticket statuses
  • Support ticket resolution time
  • Average time to troubleshoot issues
  • Average time between failures
  • Server availability and downtime
  • Customer satisfaction

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